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SHIPPING & RETURNS

Refund & Exchange Policy

Items purchased via the ED SHOP IPOH webstore is strictly non-refundable.

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Please note that exchanges due to Change of Mind are not allowed. Exchange requests are only applicable under the following conditions, and are subjected to ED SHOP approval:

  1. Products with manufacturing defect

  2. Exchange request is only valid within 7 days of date received

  3. Products are in original packaging, with original tags intact

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Please note that due to clearance and personal hygiene concerns, the following items are non-returnable and non-exchangeable. 

  1. All towels

  2. All pillows, bolsters, quilts, mattress protectors, mattress toppers and cushions

  3. All candles

  4. All sleepwear(s)

  5. All sales / price markdown products

Exchange Process

To raise an exchange request, customer is to fill in a form via the Contact Form and provide the order number, reason for any returns and understand the return delivery charges that might incur.

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For products with manufacturing defects, ED SHOP IPOH will inspect the condition of the returned products before proceeding to reimburse the relevant items within 14 working days of receiving your returned item/ package or enquiry. For orders within Ipoh, you may drop by at our store for any exchange process. 

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ED SHOP IPOH reserves all rights to reject any returns that do not meet all the above-mentioned conditions. ED SHOP IPOH will not be held responsible for items that are damaged or lost in transit during the return journey to us. 

For return & exchange, please contact us on +6011 5883 4649.

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